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I thought this might be of interest ~ Mike Lundblad

Customer Perspectives on the Benefits of a
Collaborative Process to Deliver Software Quality

Authors:  Marcia Kaufman, Partner, Hurwitz & Associates & Dr. Fern Halper, Partner, Hurwitz & Associates


 Abstract


Many companies have traditionally followed a siloed approach to the delivery of software. The various components of software delivery including requirements definition, design, development, testing, and deployment are often the responsibility of distributed teams with limited visibility into each other’s work. Without a consistent approach to ensure the right level of collaboration between teams, many companies face cost overruns and missed revenue opportunities because they must correct defects late in the software delivery cycle. Any gap in the flow of information throughout the software delivery life cycle hurts companies because it adds time and cost to the development process.

The three companies interviewed for this paper all implemented IBM Rational software to help them increase the value and performance they were getting from their software investments. Although each company’s situation is unique, all experienced challenges in the requirements and testing phases of the software delivery lifecycle.

Sogeti Group, a large technology services company with a specialty in quality assurance and testing, needed a more efficient and cost effective way to manage and track test plans of its customers in the Netherlands in order to improve operational performance. ACC, New Zealand’s government sponsored provider of personal injury coverage, knew the only way it could effectively manage the requirements and testing phases of the implementation of a new core application was by increasing the level of collaboration between the business and IT and by adopting a more standardized approach to software delivery. Scotiabank, based in Canada, needed more frequent changes to business applications as it rapidly grew through mergers and acquisitions into a global diversified financial organization. The IT organization couldn’t keep up with the base of change with its structured approach to software delivery and its manual processes for requirements and testing.

Download and read the entire Hurwitz & Associates white paper.

https://www.ibm.com/services/forms/signup.do?lang=en_US&source=swg-cpbcpdsq
 

Michael T. Lundblad is a Fellow of The Business Forum Institute.   Michael earned a B.S. in Aerospace Engineering from the United States Naval Academy and a M.S. in Information Systems.  He is a Program Manager with IBM, driving strategic initiatives around the software quality lifecycle. He has spoken extensively on software quality principles and techniques to audiences worldwide and co-authored two IBM whitepapers: “Software quality optimization: balancing business transformation and risk" and “When am I done testing?”. During his many years in the Information Technology field, Michael was Information Technology Director for two large United States Marine Corps installations, and consulted with healthcare, manufacturing, public and commercial organizations on IT application infrastructure, development, testing and operations issues.

Visit the Authors Web Site

http://www.ibm.com/software/rational

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