"It is impossible for ideas to compete in the marketplace if no forum for
  their presentation is provided or available."           Thomas Mann, 1896

• A strong corporate leadership

• A positive value-driven culture

• A model for employee empowerment designed to attract and retain the very best people

• A customer focused perspective at all job levels

• A commitment to innovate and create the internal business processes to achieve organizational goals

• Engage executives and managers to re-evaluate their company’s mission, values, and strategic vision

• Develop a visible and accessible leadership team who function as positive role models, and instill a sense of openness that encourages employee participation

• Train management to think across traditional boundaries; build their capacity to optimize creative thinking and insights to generate ideas and innovations

• Replace organizational structure with one that places executives in the center, where departments form a circle of life around them

• Create an egalitarian environment by assessing where changes can be made to achieve a less hierarchical structure

• Examine alternative ways of defining your culture (eliminating titles, restructuring work space, developing a cross-team approach)

• Instill a sense of employee empowerment

• Increase channels for expanding communication throughout the organization

• Introduce changes gradually; create appropriate mechanisms to build buy-in and stakeholder support

• Identify the core competencies and valued behaviors that will allow employees to understand the interrelationship between their jobs and the company's strategic vision

• Design a performance management system that gives employees the tools to take ownership for their own growth and career development

• Create a mechanism to encourage employees' role in their salary, bonus and benefits decisions

• Provide opportunities for job change and advancement within the company 

• Communicate to employees with sensitivity to their personal needs

• Provide incentives and rewards that are meaningful and fair to each employee

• Enlist all employees in the organization to identify the various ways their roles interrelate with a customer focused approach

• Proactively seek ways to exceed customers’ expectations, both within and outside the organization

• Institute changes in telephone protocol that enhance customer satisfaction

The Process described increases profits and decrease costs by reducing employee turnover and providing a stable workforce.  By creating an environment that empowers employees, the company will be motivating them to be more productive, and experience their work in a more meaningful way.

Employees will see themselves as an integral part of the business process, respond proactively with a customer-focused orientation and understand how their job contributes to the overall strategic vision. 

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