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Letter from the President

 

John Hathaway-Bates
President & Executive Director

 

Class, Good Manners & Different Traditions

I have always been interested in the many demands of different cultures, so I have decided to begin what will most likely be a never ending quest to discover as many examples as I possibly can of what is considered Class, Good Manners and observing Tradition around the globe.  I invite everyone who may ever read this to send me any interesting tidbit regarding their own culture's concept of what Class, Good Manners or Different Traditions might be.  This is important, as our world would seem to be becoming a homogenous derivation of Hollywood with every day and it would be nice to record the differences we presently enjoy before they are gone.  Also, as our site serves so many "global business warriors" there is every chance that this endeavor may assist them achieve success.


December 31st, 2003

My grateful thanks to the following for the examples shown:

Steve Botts * Rachel Claus * Malcolm Green * Frank Holas * Heidi Hynden-Niediegh * Chip Moore
Gary Johnson * Ellen Lekatz * Larry Mond * Scott Perry * Ray Robinson * Perry Taylor


Be respectful of business cards, both yours and the person you are exchanging cards with. This is particularly important with Japanese folks.  It is best to have your cards in a holder and in a shirt pocket rather than in a briefcase. You then want to present it with both hands holding the top corners. You can watch what others do here also to help you. Then, make sure you don not just put a card you receive in a pocket or briefcase. You will notice that the Japanese actually will spend some time studying your card.


In the U.S., U.K., and most Western countries, men should remove their hats (including baseball caps) when attending church services, at funerals, and during the singing of the national anthem.  Unfortunately this simple act of courtesy is often ignored, especially by younger people, and it does cause offense to many.


A gentleman never wears a hat inside a building, and a guest who walks into someone's home wearing a hat is considered a buffoon whose parents did a bad job of educating their offspring - for it rarely rains inside a house!


I actually heard this one on National Public Radio years ago.   The French are not rude.  Rather they believe anyone who smiles a lot is an idiot.  If you want to relate to the French, smile with your eyes, not with your lips.


In England the day after Christmas Day is called Boxing Day (December 26th).  In Victorian times this was the day when every child was expected to put one of their Christmas presents into a box to be given to the local Church to be distributed anonymously to the poor children of the Parish.


In Germany a gentleman stands behind a lady on an escalator going up, and in front of her on an escalator going down - just in case she stumbles.  (It is also a lot more fun for the gentleman!)


The gesture that many Americans think to be universal to indicate "OK" or "I agree", or "Great" which is a hand sign that employs the fingers spread with the tips of thumb and index finger forming a circle, is obscene in many countries, notably Brazil and Southern Europe.   


When doing business in London, it is OK to drink yourself silly at lunch (as long as your business partners are doing the same thing), but if you fall down and black out afterwards, you are less likely to accomplish your goals than if you had managed to stay upright.


Some interesting things to consider if travelling to Africa. I spent some time in rural Zambia and noted that: Women can walk around  with their breasts exposed but do not expose their legs in public. Men typically wear shirts even in the hottest weather, for it is perceived that you are very poor (can't afford a shirt) if you go shirtless.


Do NOT bring wine to dinner at the home of a French person; such an act is thought to evidence a lack of confidence in the host's wine choice.  Flowers are more appreciated.  


I think the most important thing when honoring guests from foreign countries is to accept and understand the differences.  Do not simply react to something just because it is different to what YOU would do.  


In most Muslim Countries and India, you should not eat with your left hand or shake hands with someone with it.  That hand is typically used for potentially unsanitary reasons.  It's embarrassing to find this out the hard way.


When in Scotland please remember "Scotch" is the drink and "Scots" are the people.


Here are some of the differences I have personally experienced between Norwegian and American cultures:  

  • Norwegians are for the most part dressed in business casual at work, and dress up more formal when going out for dinner.

  • If served Aquavit, do not drink it as a shot - even though it is served in small shot-glasses - take small sips.

  • Cheeses like Mozzarella and Monterey Jack are sliced with a cheese slicer; don't cut it with a knife.  

  • Unless someone else gets up; be seated until dinner is over.  Mingle AFTER dinner.  

  • Norwegians don't ask for a "doggy bag" at a restaurant.


The Dutch find the English and American telephone manner to be very rude.  It is not only polite, but standard in Holland for a caller to begin by stating who they are.

"This is (my name).  I would like to speak to..."  And not just "Hello, could I speak to..."

I hear comments about the rudeness of my friends calling from England or the USA all the time. Even those I deem to be educated and polite people, manage to offend the Dutch, simply by not mentioning their own name at the beginning of the conversation.  It simply isn't done!


Never take white lilies to an English Lady or white chrysanthemums to a Japanese Lady - they are the flowers of death and will not be seen as a compliment.


In Western Europe Peacock feathers inside a house, or opening an umbrella inside a home, guarantees bad luck for the owner of the home.


Shooting off firecrackers on New Year's Eve is the Chinese way of sending out the old year and welcoming in the New Year.  On the stroke of midnight on New Year's Eve, every door in the house, and even windows, have to be open to allow the old year to go out.


Letting an Arab see the soles of your shoes is an unforgivable insult.


Making the sign of Peace (forefinger and middle finger open in the shape of a "V") is fine in Britain, Australia and New Zealand, unless you lift your hand to do so with your palm up - then you are achieving the same result of an American giving someone "the finger".


In the Philippines when you are introduced to your host's children offer your hand back upwards, should the child touch your hand to their forehead, you are expected to say "Bless You".  Not to do so is considered rude.


In Germany you don't call to get a rough estimate of cost - you call and someone comes out to give you an actual precise quote. You might confirm another thing I have heard about doing business in Europe... If you want to do business with the English you get a formal introduction, and then make an appointment and then show up for a face to face discussion. A phone call just doesn't do it....


Hope to see you at lunch soon,



President & Executive Director


Letters to the President

You can email me at   john@bizforum.org
You can telephone me at        310-550-1984 
or Fax me at                                    310-550-6121


Previous Letters from the President

April 2001
May 2001
June 2001
July  2001
August 2001
September 2001
October 2001
November 2001
 
 December 2001   
The Etiquette of Formal & Business Dining


January 2002
February 2002
April 2002
May 2002
June 2002
July 2002
August 2002
September 2002
October 2002
November 2002

Click HereClick HereDecember 2002
The Viking Effect upon World Freedom

 A tongue-in-cheek treatise on the many benefits that a country gains simply by being founded by the descendants of populations who were most often raped, pillaged and looted by the Vikings.


January 2003
February 2003

March 2003
April 2003
May 2003
June 2003
July 2003
September 2003
October 2003
November 2003
December 2003


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