Conflict Resolution - Dealing with Employee Interaction, Workplace Violence & People Factors

The Los Angeles Marriott Hotel
333 South Figueroa Street, Los Angeles

Thursday, February 17th, 2000

RESERVATION REQUIRED - Luncheon Meeting - 11:45am until 1:30pm

The Law says you shall provide a "safe work environment" for your employees, and we have yet to meet a President, Human Resources Director or Floor Supervisor who would disagree with that. However, people tend to think like people and react in the same way, which sometimes means they do not actually take the time to think things out before they react. Logically therefore the more one works on educating one's employees that anger, revenge and violence rarely produce a positive result, the better.

Then, no matter how much education and work at improving communication is employed, there are times when the conflict between workers and managers, between co-workers, or just between employees and what they perceive to management's opinion or treatment of them, can explode into sabotage or violence. When this happens the Human Resources Director needs to be able to employee a program immediately to contain the situation and bring back normalcy as quickly as possible - before the local SWAT team deploys around your premises and the local News Channel cameras arrive.