�

DEPLOYING CUSTOMER SERVICE�
ON THE INTERNET

The Los Angeles Marriott Hotel
333 South Figueroa Street
Los Angeles

The River Place Hotel
1510 SW Harbor Way
Portland

The Four Seasons Olympic Hotel
411 University Street
Seattle

The Saint Francis Hotel
Union Square
San Francisco

Attending our January 27th, 2000 Forum Luncheon�
at the The Los Angeles Marriott Hotel in Los Angeles were:

Anchor Audio Inc.
��� ���������� Director of Sales

Attending our February 22nd, 2000 Forum Luncheon
at The River Place Hotel in Portland were:�

AAA Oregon/Idaho
��������������� Marketing Coordinator�

Grange Mutual Insurance Company
��������������� Marketing Manager

Grange Mutual Insurance Company
��������������� President & CEO

IDC Corporation
��������������� Human Resources Director

IDC Corporation
��������������� Business Development Director

KeyBank National Association
��������������� Relationship Manager

Nike Inc.
��������������� Director of Global Information Protection Services

PAC Paper Inc.
��������������� Director of Finance & Administration

Portland State University
��������������� Systems Librarian

Royal & Sun Alliance Insurance Companies
��������������� e-Commerce Administrator

Standard Insurance Company
��������������� Manager Business Technology Services

TAC Associates Inc.
��������������� Chief Financial Officer

TAC Associates Inc.
��������������� President

Tektronix Inc.
��������������� Senior Component Engineer

�Attending our February 23rd, 2000 Forum Luncheon
�at The Four Seasons Olympic Hotel in Seattle were:�

ADP Automatic Data Processing
��������������� Director Client Services

American Drapery Blind Carpet Inc.
��������������� National Marketing Director

Cascade Natural Gas Corporation
��������������� Senior Programmer Analyst

GCSI
��������������� Director of Information Technology�

GCSI
��������������� Director of Customer Services

Washington Mutual Bank
��������������� Assistant Vice President�

World Vision
��������������� Lotus Notes Administrator Information Systems Group

Attending our March 23rd, 2000 Forum Luncheon
�at The Saint Francis Hotel in San Francisco were:�

Chevron Real Estate Management Company
��������������� Vice President

City of San Jose
��������������� Financial Analyst

Contra Costa County
��������������� Deputy Chief Information Officer

County of Alameda California
��������������� Deputy Director Information Technology Department

Enfratech
��������������� President

Federal Reserve Bank of San Francisco
��������������� Manager District Procurement

Mendocino Woodlands Camp Association
��������������� President

New United Motor Manufacturing
��������������� Senior Specialist System Administration Information Management

New United Motor Manufacturing
��������������� Senior Network Specialist Infrastructure Section

Visa International
��������������� Chief Business Recovery Architect�

World Savings & Loan Associates
��������������� Manager Compensation Human Resources